Top Job Recruitment are currently recruiting for a leading Insurance company in the heart of Colchester. If you enjoy speaking to Customers, are eager to learn and take pride in what you do- this could be the role for you! Please only apply if you available to start on 11th November 2024 being available for four weeks training following the start date and have wide interview availability before the start date.
What’s on offer?
£23,400 starting salary (Customer Service Advisors can earn up to 4k a year in bonus).
A quarterly bonus scheme (upto £27,400 OTE in customer service role)
Wide range of benefits including casual dress code and hybrid working after probation period subject to performance
Pension scheme
26 days holiday plus bank holidays.
Professional and technical development through structured training plans
Part of team and business that champions success and prides itself on internal career progression.
You will receive four weeks fully comprehensive training. It consists of three weeks classroom training with our in-house trainers, followed by an “academy” environment where you will be receive further support and guidance. To ensure you can be as successful as you can be in your new role.
Working Hours:
37.5 hours a week (Mon – Fri between – 9am & 7pm) 1 in 3 Saturdays on a 3 week shift rotation FULL TIME ONLY
The role and responsibilities:
· Provide great customer service to new and existing customers over the phone, email.
· Build positive relationships with customers, Insurers and other external stakeholders providing advice and solutions as required
· Take personal responsibility for own development and ensuring knowledge and expertise is kept up to date
· Working in a regulated financial environment you will be trained to play an important role in helping the company ensure regulations are followed to protect our customers
Essential criteria we have:
· To be able to travel and work from their Colchester office.
· Engaging personal communication style.
· Positive attitude, resilient and adaptive to change.
· Experience in dealing with customers
· Minimum standard of GCSE Grade 4 or C or above. In English and Maths.
Please apply now if this role is of interested and we will be in touch!
