Position Overview: Our client are seeking a motivated and detail-oriented individual to join their team as an Administrative & Customer Service Support. This role is ideal for someone with strong communication skills and a knack for multitasking. You will be the first point of contact for customers, as well as providing essential administrative support to ensure smooth office operations.

Key Responsibilities:

• Customer Interaction: Handle customer inquiries and resolve issues via phone and email, ensuring a positive customer experience.
• Administrative Support: Perform clerical duties including data entry, filing, and managing correspondence.
• Data Management: Maintain and update customer records and databases, ensuring accuracy and confidentiality.
• Reporting & Support: Assist with basic bookkeeping, preparing reports, and creating presentations as needed.
• Office Coordination: Manage office supplies, ordering stock when necessary, and maintaining an organized workspace.
• Cross-Department Communication: Serve as a liaison between customers and internal departments to facilitate smooth communication and service delivery.

Qualifications:

• Education: GCSE or equivalent qualifications.
• Experience: Previous experience in a customer service or administrative role is preferred.
• Skills:
  • Proficiency in Microsoft Office, including Word and Excel.
  • Strong organizational and multitasking abilities.
  • Excellent verbal and written communication skills.
• Attributes:
  • High attention to detail.
  • Ability to work both independently and collaboratively within a team.

Working Hours & Benefits:

• Schedule: Monday to Friday, 9:00 AM – 5:00 PM (1-hour lunch break).
• Holidays: 28 days annual leave, including bank holidays.