Job description

Internal Sales Executive
Location: Colchester
Salary: £27,000 per annum + up to £3,000 performance bonus
Hours: Monday to Thursday 8:30am - 5pm, Friday 8:30am - 4pm
Contract Type: Permanent

*Must be able to drive and have own transport due to location*

Due to expansion our client is looking to recruit for a proactive Internal Sales Executive to join their dynamic team.

The Role:

As an Internal Sales Executive, you will be the first point of contact for customers, handling inbound sales enquiries, processing orders, and supporting the External Sales team. You’ll play a key role in maintaining strong customer relationships, identifying new sales opportunities, and ensuring smooth order fulfilment.

Key Responsibilities:

• Respond to inbound sales inquiries via phone and email, providing expert advice and quotations.
• Process and manage customer orders accurately and efficiently.
• Build and maintain strong relationships with plumbing merchants and key accounts.
• Proactively identify sales opportunities through upselling and cross-selling.
• Collaborate with the External Sales team to support their accounts and follow up on leads.
• Manage back orders, liaising with logistics and warehouse teams to ensure timely deliveries.
• Handle customer queries and resolve any order-related issues professionally.
• Keep records updated using the company’s CRM and ERP systems.
• Stay informed about product developments, promotions, and industry trends.

What We’re Looking For:

• Previous experience in internal sales, sales support, or customer service.
• Strong communication and relationship-building skills.
• A sales-driven mindset with a proactive approach to identifying opportunities.
• Excellent organisational skills and keen attention to detail.
• Proficiency in Microsoft Office (Excel, Word, Outlook).
• Experience using CRM or ERP systems (desirable but not essential).
• Ability to work effectively both independently and within a team.

What’s in It for You?

• Competitive salary + performance-based bonus

Clear career progression & development opportunities

• £25 towards a gym membership

Birthday off – enjoy your special day!

• 23 days holiday
• Early 4pm finish on Fridays