Client Services Manager

Location: Feering, Essex. *DUE TO LOCATION, YOU WILL NEED YOUR OWN TRANSPORT*

Reporting to: Head of Commercial Operations

Managing: Team of Client Services Coordinators

Salary: £35k-£36k + Benefits

About the Role:

Our client, a leading company in Property & Facility Risk Management Services is seeking an experienced Client Services Manager to oversee their client service operations and drive excellence in customer satisfaction. This is a key leadership role, ensuring that client relationships are nurtured, service delivery is seamless, and business objectives are met.

The ideal candidate will be a strong communicator, a strategic thinker, and a hands-on leader who thrives in a fast-paced environment. You’ll be responsible for managing a team of Client Services Coordinators, optimising processes, and acting as the main point of contact for key clients.

Key Responsibilities:

• Act as the primary liaison for high-value clients, ensuring their needs are met with professionalism and efficiency.
• Oversee all client communications, handling queries, escalations, and feedback while maintaining high service standards.
• Lead, mentor, and develop a team of Client Services Coordinators, fostering a positive and high-performing work environment.
• Set clear objectives, track team performance, and ensure all service level agreements (SLAs) are met.
• Conduct monthly one-on-one meetings to support team development and performance.
• Manage and resolve scheduling or resource challenges, ensuring a smooth service delivery process.
• Organise and oversee client site visits, ensuring all logistical and operational elements are efficiently coordinated.
• Monitor key performance indicators (KPIs), implementing improvements where necessary.
• Collaborate with senior leadership to enhance client satisfaction and drive business growth.
• Identify opportunities for upselling and contribute to strategies for client retention.
• Ensure compliance with company policies and industry regulations.
• Play a hands-on role within the team, leading by example and proactively solving operational challenges.

What We’re Looking For:

• Proven experience in a Client Services, Account Management, or Customer Success role, ideally within [relevant industry].
• Strong leadership skills with experience in managing and developing teams.
• Excellent communication and relationship-building abilities.
• A proactive and hands-on approach to problem-solving and service improvement.
• Ability to multitask, prioritise, and manage complex operational challenges.
• Strong analytical skills with the ability to monitor and improve KPIs.
• Commercial awareness and an understanding of client retention and revenue growth strategies.
•  Must Drive

What’s in It for You?

• Competitive salary + performance-based incentives.
• Career growth opportunities within a thriving organisation.
• A collaborative and supportive team culture.
• The chance to work with high-profile clients in an exciting industry.

If you are a motivated and strategic Client Services Manager looking to take the next step in your career, we’d love to hear from you!