Position: Client Services Executive
Location: Head Office
Reporting to: Client Services Manager & Head of Commercial Operations
Supervising: Client Services Staff, Client Administration, Client Liaison & Support

About the Role:

Our client is seeking a proactive Client Services Executive to join their dynamic team. In this role, you’ll be at the heart of client interactions, providing essential administrative support and ensuring a seamless client experience. Working closely with the Client Services Manager and the Head of Commercial Operations, you’ll play a vital role in maintaining client satisfaction and supporting the delivery of high-quality services.

Key Responsibilities:

• Manage and process client quotations and instructions with accuracy and efficiency, adhering to company service level agreements (SLAs).
• Act as a primary point of contact for client inquiries via phone and email, promoting company services and scheduling appointments when necessary.
• Coordinate directly with clients to arrange access and ensure smooth service delivery.
• Maintain and update client information in the company’s electronic database.
• Collaborate across departments to maintain operational continuity and enhance overall efficiency.
• Provide exceptional customer service, representing the company’s values and professionalism.
• Oversee the management of client services inboxes to ensure timely responses within SLA requirements.
• Support the Client Services Team by facilitating processes that help meet company targets.
• Compile and analyze progress reports, highlighting updates and challenges within the Client Services department.
• Assist in developing and executing marketing initiatives to enhance brand visibility and business growth.
• Provide administrative support across the company when required.
• Meet and exceed performance targets set by the Client Services Manager and Head of Commercial Operations.

What We’re Looking For:

• Strong organizational and administrative skills.
• Excellent communication abilities, both written and verbal.
• A client-focused mindset with a commitment to delivering top-tier service.
• Ability to work collaboratively across departments and handle multiple priorities effectively.
• Proficiency in using databases and managing client records.

Why Join Our Client’s Team?

This role offers a fantastic opportunity to develop your career in a supportive and professional environment. You’ll be part of a team dedicated to providing high-quality services while helping the company grow and achieve its goals.

If you’re passionate about client service and ready to make an impact, we’d love to hear from you!